Myntriq AI Usage Policy

Last Updated: 19 June 2026

Applies to: MyntriqOS platform and all services delivered under it

Company: Myntriq Pte Ltd (UEN 202537571M), Singapore

1. Purpose

This AI Usage Policy describes how MyntriqOS uses artificial intelligence and automated agents on behalf of customers, what obligations customers have when deploying AI agents through the platform, and the limitations that apply to AI-generated outputs.

This policy is part of Myntriq's commitment to Trusted AI Adoption — the principle that AI should be transparent, accountable, and in the control of the business owner who is responsible for the outcomes it produces.

By using MyntriqOS, customers accept the terms of this policy. This policy should be read alongside the MyntriqOS Terms of Service, Privacy Policy, and Data Processing Addendum.

2. How MyntriqOS Uses AI

MyntriqOS uses large language models (LLMs) and AI agents to provide its platform capabilities. These include:

• Digital Workforce agents — AI agents that perform business functions such as lead qualification, content drafting, query handling, financial summarisation, HR task routing, and operational workflow management on behalf of the customer
• Executive Intelligence — an AI capability that synthesises information from across business functions and responds to natural language questions about business performance
• Knowledge retrieval — AI-assisted search and retrieval across the customer's uploaded documents and business knowledge base
• Workflow orchestration — AI-assisted routing, escalation, and task management across connected business functions

MyntriqOS routes AI inference requests through a multi-model infrastructure that may include open-source models and commercial AI providers. The specific models available are described in the Model Governance Policy. Customers may configure model preferences where that option is provided.

3. Human Oversight

MyntriqOS is designed with human oversight as the default operating principle.

Autonomy levels

Every AI agent in MyntriqOS operates at an autonomy level set by the customer's administrator:

The default autonomy level for all agents at deployment is Level 2 (Approve). Administrators may increase the autonomy level for specific agents and task types after reviewing agent behaviour and establishing confidence in its performance.

Myntriq recommends that customers begin at Level 1 or Level 2 and increase autonomy incrementally based on demonstrated agent accuracy.

Approval queue

Actions awaiting approval are held in the Governance Dashboard approval queue. Administrators and authorised users can review, approve, reject, or modify queued actions before they are executed.

Audit log

Every action taken by every agent — regardless of autonomy level — is recorded in the audit log with the agent identifier, timestamp, action type, outcome, and associated cost. The audit log is available to administrators through the Governance Dashboard and is retained in accordance with the Data Retention Policy.

4. Limitations of AI-Generated Outputs

Customers must understand and accept that AI-generated outputs are subject to the following limitations:

Accuracy — AI models may produce outputs that are factually incorrect, incomplete, out of date, or based on incorrect assumptions. Outputs should not be treated as authoritative without human review.

Consistency — AI models may produce different outputs for similar inputs. Outputs may vary based on model version, context window, and underlying model behaviour. Myntriq does not guarantee consistency of output across sessions or time periods.

Context — AI agents can only work with the information they have access to. If relevant information has not been uploaded to the knowledge base, provided in the conversation, or stored in the business data layer, the agent will not have access to it. Agents do not have access to information outside the MyntriqOS platform.

Hallucination — AI models may generate plausible-sounding but incorrect information, including fabricated facts, invented references, or inaccurate summaries. All AI-generated content that will be used in customer communications, financial decisions, legal processes, or regulated activities must be reviewed by a human before use.

Bias — AI models reflect patterns in their training data, which may include biases that affect outputs in ways that are not always visible. Customers should be aware of this risk, particularly when using AI outputs in HR, marketing, or customer-facing contexts.

5. Customer Responsibilities

Customers are responsible for:

Reviewing AI outputs before acting on them. Particularly for customer communications, financial decisions, legal documents, compliance-related content, or any output that will be acted on by the business or shared externally.

Configuring autonomy levels appropriately. Customers determine the autonomy level at which each agent operates. Myntriq provides default settings, but the customer's administrator is responsible for reviewing and configuring those settings to reflect the customer's risk appetite and governance requirements.

Maintaining the knowledge base. AI agent quality depends on the quality of the information provided. Customers are responsible for ensuring their knowledge base is accurate, current, and relevant to the tasks agents are expected to perform.

Training users. Customers are responsible for ensuring that users who interact with AI agents understand the limitations of AI-generated outputs and are equipped to review and override agent recommendations where appropriate.

Compliance with applicable law. Customers are responsible for ensuring that their use of MyntriqOS complies with all applicable laws, regulations, and industry standards in their jurisdiction. Myntriq provides a platform — compliance responsibility remains with the customer.

6. Prohibited Uses

The following uses of MyntriqOS are not permitted under any circumstances:

Generating harmful content — using MyntriqOS to generate content that is defamatory, discriminatory, threatening, harassing, fraudulent, deceptive, or that incites violence or illegal activity.

Disinformation and synthetic identity — generating false information designed to deceive, manipulate public opinion, impersonate individuals or organisations, or create synthetic identity documents.

Circumventing human oversight in high-stakes decisions — using MyntriqOS to make autonomous decisions in contexts where human review is required by law or regulation, including credit decisions, employment decisions, medical diagnoses, legal proceedings, and similar high-stakes determinations.

Processing personal data of children without appropriate consent — using MyntriqOS to collect, store, or process personal data of individuals under 18 years of age without appropriate legal basis and parental or guardian consent where required.

Extracting model internals — attempting to extract training data, model weights, system prompts, or internal configurations from AI models through MyntriqOS, or using the platform to probe, reverse-engineer, or circumvent the safety measures of underlying AI models.

Surveillance without consent — using MyntriqOS to monitor, profile, or collect data about individuals without their knowledge or consent.

Automated harm — deploying agents to generate spam, conduct phishing campaigns, distribute malware, or conduct any automated activity designed to cause harm to individuals, organisations, or infrastructure.

Violating third-party rights — generating content that infringes intellectual property rights, uses third-party trademarks without authorisation, or violates the privacy rights of individuals.

Violation of this section may result in immediate suspension of service, termination of the customer's agreement, and referral to relevant authorities where required by law.

7. High-Risk Use Cases

Certain use cases require additional care and explicit human review regardless of the autonomy level configured:

• Any AI output used in a legal document, contract, or regulatory submission
• Any AI output used to make or support a decision that materially affects an individual's employment, compensation, or terms of engagement
• Any AI output used in communications with regulators, auditors, or government authorities
• Any AI output used in medical, clinical, or patient-care contexts
• Any AI output used in financial advice or investment recommendations
• Any AI output used as evidence in a legal or arbitration proceeding

In all high-risk use cases, a human must review and explicitly take responsibility for the output before it is acted upon. The MyntriqOS audit log should be retained as evidence of review.

8. Regulatory Responsibility

MyntriqOS is a platform. Customers are responsible for ensuring their use of the platform complies with all applicable regulations in their jurisdiction and industry.

This includes but is not limited to:

• Singapore's Personal Data Protection Act 2012 (PDPA) and its associated guidelines
• Singapore's Monetary Authority of Singapore (MAS) guidelines on technology risk management, where applicable
• EU General Data Protection Regulation (GDPR), where the customer processes personal data of EU/EEA individuals
• Industry-specific regulations applicable to healthcare, financial services, legal services, and other regulated sectors

Myntriq does not provide legal, compliance, or regulatory advice. Customers operating in regulated industries should seek independent advice on their obligations before deploying AI agents in regulated workflows.

9. Third-Party AI Models

MyntriqOS routes AI inference through third-party model providers. Each provider maintains its own usage policies and data handling terms.

When customer data — including prompts, conversation content, and knowledge base queries — is processed by a third-party model provider, it is processed in accordance with that provider's terms of service and data processing agreements.

Myntriq maintains Data Processing Agreements with third-party model providers and applies appropriate controls over data routing. The current list of model providers is published in the Subprocessor List and Model Governance Policy.

Customers should note that:

• Myntriq does not use customer data to train its own AI models
• Third-party model providers do not use data submitted through the MyntriqOS enterprise API to train their models, under the terms of Myntriq's agreements with those providers, where such terms are available
• Customers may select specific models for specific agents where model selection is supported; this may affect which third-party provider processes the associated data

10. Generative AI Limitations

All customers using generative AI capabilities within MyntriqOS should understand the following:

Outputs are not advice. AI-generated content — including financial summaries, HR recommendations, marketing copy, and executive briefings — is not professional advice. It should be treated as a starting point for human review, not a final decision.

Outputs may become outdated. AI models have knowledge cut-off dates and do not have real-time awareness of events unless connected to live data sources. Time-sensitive outputs must be verified against current information.

Confidence is not accuracy. AI models may express outputs with apparent confidence regardless of their accuracy. A confident-sounding output is not necessarily a correct one. Critical outputs must be reviewed against primary sources.

Outputs are not attributable to individuals. AI-generated content is not the opinion, recommendation, or professional judgement of any individual at Myntriq. Responsibility for using AI-generated outputs rests with the customer.

11. Updates to This Policy

Myntriq may update this AI Usage Policy from time to time to reflect changes in platform capabilities, underlying model providers, regulatory requirements, or industry standards.

The effective date at the top of this document will be updated when changes are made. Customers will be notified of material changes through the platform or by email. Continued use of MyntriqOS after notification of a material change constitutes acceptance of the updated policy.

For questions about this policy, contact hello@myntriq.io.