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MyntriqOS Terms of Service

Last Updated: 19 June 2026

Company: Myntriq Pte Ltd (UEN 202537571M), Singapore ("Myntriq")

Contact: hello@myntriq.io

Introduction

These Terms of Service ("Terms") govern your organisation's access to and use of the MyntriqOS platform ("Platform"), including all features, APIs, and associated services provided by Myntriq Pte Ltd.

By activating a MyntriqOS account or using the Platform, you accept these Terms on behalf of your organisation. If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.

These Terms should be read alongside the MyntriqOS Privacy Policy, the Data Processing Addendum, and the AI Usage Policy — each of which forms part of the agreement between you and Myntriq.

1. Definitions

"Agreement" means these Terms together with any applicable order form, service schedule, or addendum accepted by the parties.

"Authorised Users" means the employees, contractors, or agents of the Customer who are permitted by the Customer to access the Platform.

"Customer" means the organisation that has accepted these Terms and holds a MyntriqOS subscription.

"Customer Content" means data, text, files, prompts, knowledge base documents, and other information that the Customer or its Authorised Users upload to or process through the Platform.

"Intellectual Property Rights" means patents, copyrights, trade marks, trade secrets, and all other proprietary rights.

"Platform" means the MyntriqOS software-as-a-service platform, including all AI agents, dashboards, APIs, governance tools, and related services provided by Myntriq.

"Services" means the Platform and any professional services provided by Myntriq under this Agreement.

"Subscription" means the Customer's authorised access to the Platform under the terms and pricing agreed in the applicable order form.

2. Access to the Platform

2.1 Grant of access

Subject to these Terms and payment of applicable subscription fees, Myntriq grants the Customer a non-exclusive, non-transferable right to access and use the Platform during the Subscription term, solely for the Customer's internal business purposes and in accordance with this Agreement.

2.2 Authorised Users

The Customer is responsible for managing access to the Platform. The Customer may permit Authorised Users to access the Platform subject to these Terms. The Customer is responsible for the acts and omissions of its Authorised Users as if they were the acts and omissions of the Customer.

2.3 Account credentials

The Customer is responsible for maintaining the confidentiality of account credentials and for all activity that occurs under the Customer's account. The Customer must notify Myntriq immediately upon becoming aware of any unauthorised access.

2.4 Technical requirements

Access to the Platform requires a compatible web browser and internet connection. Myntriq does not warrant that the Platform will be compatible with all browsers, devices, or operating systems.

3. Acceptable Use

3.1 Permitted use

The Customer may use the Platform for its internal business operations, including deploying AI agents, managing business workflows, and accessing business intelligence, in accordance with the AI Usage Policy and these Terms.

3.2 Prohibited use

The Customer must not:

  • Use the Platform in a manner that violates applicable laws or regulations
  • Use the Platform to process personal data without a lawful basis under applicable data protection law
  • Attempt to gain unauthorised access to other customers' data, the Platform's underlying systems, or third-party AI model APIs
  • Reverse engineer, decompile, or disassemble the Platform or any part of it
  • Use the Platform in a way that interferes with its availability or performance for other customers
  • Resell, sublicence, or otherwise make the Platform available to third parties without Myntriq's prior written consent
  • Use the Platform for the prohibited use cases set out in the AI Usage Policy

4. Customer Content

4.1 Ownership

The Customer retains all Intellectual Property Rights in Customer Content. Myntriq claims no ownership in Customer Content.

4.2 Licence to process

By uploading Customer Content to the Platform, the Customer grants Myntriq a limited, non-exclusive licence to store, process, and transmit Customer Content solely for the purpose of providing the Platform services.

4.3 Customer responsibility

The Customer is solely responsible for the accuracy, legality, and appropriateness of Customer Content. Myntriq has no obligation to review, screen, or moderate Customer Content.

4.4 No training

Myntriq will not use Customer Content to train its own AI models.

5. Intellectual Property

5.1 Platform ownership

The Platform, including its software, design, architecture, documentation, and trademarks, is owned by Myntriq or its licensors. These Terms do not transfer any Intellectual Property Rights in the Platform to the Customer.

5.2 Feedback

If the Customer provides suggestions or feedback about the Platform, Myntriq may use that feedback without restriction or compensation to the Customer.

5.3 Platform improvements

Myntriq may use aggregated, anonymised, non-customer-identifiable data derived from Customer use of the Platform to improve the Platform and related services.

6. AI-Generated Content

MyntriqOS uses AI models to generate content, recommendations, summaries, and outputs ("AI Outputs") in response to Customer prompts and instructions.

6.1 No warranty

Myntriq makes no warranty as to the accuracy, completeness, or fitness for purpose of AI Outputs. AI Outputs may be incorrect, incomplete, or outdated.

6.2 Customer responsibility

The Customer is solely responsible for reviewing AI Outputs before acting on them. Myntriq is not liable for decisions made by the Customer based on AI Outputs without adequate human review.

6.3 High-risk decisions

AI Outputs must not be used as the sole basis for decisions that materially affect an individual's employment, compensation, credit, healthcare, or legal rights without human review. See the AI Usage Policy for high-risk use case guidance.

7. Subscription, Billing, and Payment

7.1 Subscription fees

Subscription fees are as set out in the applicable order form or pricing schedule. Fees are payable in advance for each subscription period.

7.2 Payment

Payment is due by the date specified in the applicable invoice. Myntriq reserves the right to suspend access to the Platform if payment is not received within 14 days of the due date.

7.3 Taxes

Subscription fees are exclusive of applicable taxes, including GST where applicable. The Customer is responsible for any taxes applicable to its subscription.

7.4 Price changes

Myntriq may change subscription pricing by giving 30 days' notice before the start of the next subscription period. If the Customer does not wish to continue at the new price, the Customer may terminate the subscription before the new period begins.

8. Term and Termination

8.1 Term

This Agreement commences on the date the Customer activates a MyntriqOS account and continues until terminated in accordance with this clause.

8.2 Termination by Customer

The Customer may terminate this Agreement at any time by providing 30 days' written notice to Myntriq. Subscription fees paid in advance are non-refundable unless otherwise agreed in writing.

8.3 Termination by Myntriq

Myntriq may terminate this Agreement immediately on written notice if:

  • The Customer materially breaches this Agreement and fails to remedy the breach within 14 days of written notice
  • The Customer becomes insolvent, enters administration, or ceases to operate
  • The Customer uses the Platform for prohibited purposes under the AI Usage Policy or these Terms
  • Myntriq is required to terminate the Agreement by applicable law

8.4 Suspension

Myntriq may suspend access to the Platform without terminating the Agreement where suspension is required to address a security incident, unpaid fees, or a breach of these Terms that is capable of remedy.

8.5 Effect of termination

On termination, the Customer's access to the Platform ceases immediately. Myntriq will delete Customer Content within 30 days of termination in accordance with the Data Retention Policy. The Customer may request a data export before the deletion period expires.

9. Warranties and Disclaimers

9.1 Myntriq warranties

Myntriq warrants that it will:

  • Provide the Platform with reasonable care and skill
  • Implement the security measures described in the Security Overview
  • Provide commercially reasonable uptime for the Platform (target: 99.5% monthly availability, excluding scheduled maintenance)

9.2 Disclaimers

Except as expressly set out in this Agreement, the Platform is provided "as is". To the maximum extent permitted by applicable law, Myntriq disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Myntriq does not warrant that:

  • The Platform will be free from errors or interruptions
  • AI Outputs will be accurate, complete, or fit for any particular purpose
  • The Platform will meet all of the Customer's requirements

10. Limitation of Liability

10.1 Exclusion of consequential loss

To the maximum extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential loss or damage, including loss of profits, loss of revenue, loss of business, loss of data, or reputational damage, arising from or in connection with this Agreement.

10.2 Cap on liability

Myntriq's total aggregate liability to the Customer under or in connection with this Agreement, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of:

  • The total subscription fees paid by the Customer to Myntriq in the 12 months preceding the event giving rise to the claim, or
  • SGD 100

10.3 Exclusions from cap

The liability cap in Clause 10.2 does not apply to:

  • Death or personal injury caused by Myntriq's negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited by applicable law

10.4 Mutual indemnity

Each party will indemnify the other against third-party claims arising from its own breach of this Agreement.

11. Confidentiality

Each party will keep confidential all information received from the other party that is designated as confidential or that ought reasonably to be understood as confidential, and will not disclose such information to third parties without the disclosing party's prior written consent, except as required by law.

Confidentiality obligations survive termination of this Agreement for a period of 3 years.

12. Changes to This Agreement

Myntriq may update these Terms from time to time. Material changes will be communicated to the Customer at least 30 days before they take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.

If the Customer does not accept material changes, the Customer may terminate the Agreement by providing written notice before the changes take effect.

13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Singapore. Any dispute arising in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of Singapore.

The parties agree to attempt to resolve disputes in good faith through senior management discussions before commencing formal proceedings.

14. General

14.1 Entire agreement

This Agreement (including the Privacy Policy, Data Processing Addendum, and AI Usage Policy incorporated by reference) constitutes the entire agreement between the parties relating to its subject matter and supersedes all prior agreements, representations, and understandings.

14.2 Assignment

The Customer may not assign or transfer this Agreement without Myntriq's prior written consent. Myntriq may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.

14.3 Severability

If any provision of this Agreement is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

14.4 Waiver

Failure by either party to enforce any provision of this Agreement does not constitute a waiver of that provision or the right to enforce it in the future.

14.5 Notices

Notices under this Agreement may be given by email. Notices to Myntriq should be sent to hello@myntriq.io. Notices to the Customer will be sent to the email address associated with the Customer's administrator account.

*MyntriqOS Terms of Service V1.0 — effective 19 June 2026*

*Myntriq Pte Ltd (UEN 202537571M) — Registered in Singapore*