Data Retention Policy
Last Updated: 19 June 2026
Company: Myntriq Pte Ltd (UEN 202537571M), Singapore
Contact: hello@myntriq.io
Overview
This policy describes how long Myntriq retains different categories of data collected through the MyntriqOS platform and the Myntriq website. It should be read alongside the MyntriqOS Privacy Policy, the website Privacy Policy, and the Data Processing Addendum.
Data is retained for as long as necessary to provide the contracted services, to meet legal and regulatory obligations, and to resolve disputes. When the retention period expires, data is deleted or anonymised in accordance with the schedule below.
Retention Schedule
Platform Data (MyntriqOS)
| Data Category | Retention Period | Deletion Method | Notes |
|---|---|---|---|
| Organisation account data | Duration of account + 12 months | Permanent deletion | Deleted within 30 days of account termination request |
| User profiles and accounts | Duration of account + 12 months | Permanent deletion | Includes name, email, role, and authentication identifiers |
| Conversation history | Duration of account + 12 months | Permanent deletion | All messages and agent responses |
| AI agent prompts | Duration of account + 12 months | Permanent deletion | Included in conversation history |
| Knowledge base documents (uploaded files) | Duration of account | Permanent deletion | Deleted within 30 days of account termination |
| Knowledge base metadata | Duration of account + 12 months | Permanent deletion | Includes document titles, tags, and index references |
| Agent configurations | Duration of account + 12 months | Permanent deletion | Includes agent instructions, personas, and workflow settings |
| Business module data (CRM, HR, Finance, etc.) | Duration of account + 12 months | Permanent deletion | Data entered by the customer into business modules |
| Audit logs | 24 months minimum | Permanent deletion after retention period | Required for governance and compliance evidence |
| AI usage metrics | 24 months | Permanent deletion after retention period | Used for billing, cost visibility, and governance reporting |
| Authentication session tokens | Session-scoped | Cleared on sign-out | No persistent storage beyond the active session |
| Authentication history | 12 months | Permanent deletion | Sign-in timestamps and authentication events |
| Error and diagnostic logs | 90 days | Permanent deletion | Application-level error and debugging logs |
| API request logs | 90 days | Permanent deletion | Endpoint, timestamp, response code; no payload content |
Website Data (www.myntriq.io)
| Data Category | Retention Period | Deletion Method | Notes |
|---|---|---|---|
| Contact form submissions | 24 months | Permanent deletion or anonymisation | Includes name, email, company, message content |
| Demo request submissions | 24 months | Permanent deletion or anonymisation | Includes name, email, company, interest area |
| Email delivery logs (Resend) | Per Resend's retention schedule | Subject to Resend's data handling terms | Standard transactional email logs |
| Analytics data (if implemented) | 24 months | Aggregated or deleted | If analytics tools are implemented |
Early Deletion
Customers may request early deletion of their organisation's data at any time by contacting hello@myntriq.io. Myntriq will:
- Confirm receipt of the request within 2 business days
- Complete deletion of the requested data within 30 days
- Provide written confirmation of deletion
Early deletion requests apply to data in active storage. Data that has been included in encrypted database backups will be excluded from those backups as they are cycled within the normal backup retention window (typically within 30 days).
Myntriq will not retain data beyond the end of the retention period for any purpose other than compliance with a legal obligation, defence of a legal claim, or resolution of a regulatory matter.
Deletion on Account Termination
When a customer's account is terminated — whether initiated by the customer or by Myntriq — the following applies:
1. Active data (database records, uploaded files, agent configurations, conversation history) will be deleted within 30 days of termination
2. Audit logs and usage metrics will be retained for the full 24-month retention period from the date each record was created, and then deleted
3. Backup data will be excluded from backups as the backup rotation schedule progresses
Customers who wish to export their data before account termination may request a data export by contacting hello@myntriq.io. Exports are provided in a portable format where technically feasible.
Backups
Myntriq uses automated database backup services provided by Supabase. Backup retention is managed by the backup configuration and is typically 30 days for point-in-time recovery.
Backup data is encrypted and subject to the same access controls as live data. Backups are not used as an alternative data source once active data has been deleted — when deletion of a customer's data is requested, the data will be excluded from future backups as the rotation schedule progresses.
Legal Holds
If Myntriq is required to preserve data beyond its normal retention period in connection with a legal proceeding, regulatory investigation, or court order, Myntriq will apply a legal hold to the relevant data. A legal hold suspends the normal deletion schedule for the affected data only and is removed when the legal or regulatory matter concludes.
Customers whose data is subject to a legal hold will be notified where Myntriq is permitted to do so.
Review
This policy is reviewed annually and updated to reflect changes in data handling practices, regulatory requirements, or Myntriq's platform capabilities.
For questions about data retention or to submit a deletion request, contact hello@myntriq.io.
*Last updated: 19 June 2026*